IT Support and Technician High level from 0 - Certificate
This course is aimed at anyone looking to gain entry into the IT field as an IT Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the IT within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT industry. Demand for Support Technicians has been growing since 2004.
The skills you will gain through this course will not only prepare you for a role in IT Support, but in other roles too, such as networking and IT security.
Who is it for?
Anyone looking to work in IT Support or as an IT Technician.
What’s in the bundle?
This bundle contains 5 separate certification courses (you will get access to all of these):
1. CompTIA A+ 220-901 & 902
2. CompTIA Network+ N10-006
3. Microsoft 70-346: Managing Office 365 Identities and Requirements (part 1 of MCSA – Office 365 certification)
4. Microsoft 70-347: Enabling Office 365 Services (part 2 of MCSA – Office 365 certification)
5. Microsoft 70-331: Core Solutions of Microsoft SharePoint Server 2013 (part 1 of MCSE – SharePoint certification)
6. Microsoft 70-332: Advanced Solutions of Microsoft SharePoint Server 2013 (part 2 of MCSE – SharePoint certification)
Free upgrade guarantee:
When a new version of your course is released, this will be automatically added to your bundle free of charge.
What career paths are available to me through this course?
Just because the title of this course bundle is IT Support Technician, doesn’t mean you are limited to just this job. We’ve provided a list of other career paths you can consider through this course bundle. These include:
- Network Engineer
- Network Consultant
- Data Centre Manager
- IT Manager
- IT Sales Account Manager
- IT Consultant
- Microsoft Certified Solutions Associate
- Systems Administrator
- Office 365 Administrator
- SharePoint Administrator
How is each course taught?
All courses are online and self-paced, meaning you do it in your own home, in your own time, at your own pace. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Most lessons are also interactive, prompting the learner to participate. This might involve answering on-screen questions, participating in tasks, and using simulators as if you were using the real software program.
How long will it take me to complete each course?
As mentioned above, our courses are self-paced. Some people finish their course faster than others. Each certification course is between 12-30 hours. If you choose to only do one of the certification courses from this bundle, then it will take you less time than if you do two or three or all of them. No matter what though, you will always have 12 months to complete your course.
What do I need?
All you need is an internet connection and a PC. While most of the lessons work on MACs, we recommend you use a PC for the best performance. Certain parts of the course may not display properly on older MACs. Once you’ve logged into your course, you may be prompted to down certain free plugins such as Java. Just follow the on-screen prompts.
No previous experience required.
IT Support Technician, IT Support Analyst, IT Consultant, IT Administrator, IT Engineer, IT Helpdesk Technician, Network Engineer, Network Consultant, Data Centre Manager, IT Manager, IT Sales Account Manager, IT Consultant, Microsoft Certified Solutions Associate, Systems Administrator, Office 365 Administrator, SharePoint Administrator